Refund policy

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items
Every product is covered by a 12-month warranty. If your item arrives faulty, damaged, incorrect or with missing parts, email hello@magicengine.cloud within 10 business days of delivery with your order number and a photo. We'll arrange a free replacement or full refund at no cost to you — return postage included.

Change-of-mind returns
Changed your mind? You can return an item within 14 days of delivery, provided it is unopened and in its original, resalable condition. Please email us first at hello@magicengine.cloud — don't send anything back before we confirm. Return postage for change-of-mind returns is paid by the customer. Once received and inspected, we'll refund the product price. (For health, safety and hygiene reasons, some items can't be returned once opened.)

Refunds
Approved refunds go back to your original payment method within 3–5 business days of us receiving the item (or approving a faulty-item claim). Your bank may take a little longer to display it.

Contact: hello@magicengine.cloud · Homara, Australia